From Our Tiong Bahru Store to Your Bowl 🐾
Islandwide delivery meets neighborhood care. Every order is packed with the same attention we'd give our own pets—because we know your furry family deserves nothing less than premium handling from our shelves to your home.
Islandwide Delivery Coverage
From Jurong to Changi, we've got Singapore covered. Every postal code, every neighborhood—premium pet supplies delivered with care.
Delivery Zones
Delivery Fees
Order Cutoff
Place your order by 2pm for next-day delivery. Express orders accepted until 11am for same-day service.
Delivery Windows
Standard: 2-4 business days. Express: Same-day 6-10pm. Choose your preferred 2-hour slot at checkout.
Live Tracking
Real-time SMS and email updates. Know exactly when your pet's goodies are arriving.
Visit Us in Tiong Bahru
Our neighborhood store is where it all began. Drop by to chat nutrition, pick up a last-minute treat, or just say hello.
Store Address
Block 78 Guan Chuan Street
#01-52
Singapore 160078
Opening Hours
Accessibility: Ground floor unit with step-free entry. Pet-friendly store—well-behaved companions welcome. Stroller and wheelchair accessible.
Click & Collect
Order online, pick up in-store. Perfect when you need it today but want to skip the browsing.
Select "Pickup" at Checkout
Choose "In-Store Pickup" as your delivery method. No minimum order required.
Wait for Confirmation
We'll email and SMS you when your order is ready—typically within 2 hours.
Collect with ID
Bring your order number and a photo ID. We'll hold your items for 7 days.
Collection Window
Orders are held for 7 days from the ready date. After that, we'll return items to stock and process a refund—no penalties, no fuss.
Parking in Tiong Bahru
We know parking can be tricky. Here's what works:
- Block 78 HDB carpark (opposite our store) — most reliable
- Street parking along Guan Chuan Street — limited 30-min lots
- Quick collection: Double-park briefly in loading bay for 5-min pickup
Sending Someone Else?
Authorizing a friend, family member, or helper to collect? Just reply to your confirmation email with their name. They'll need to bring their ID plus a screenshot of your authorization.
Order Modifications
Need to add something? Call us within 30 minutes of placing your order and we'll bundle it in—payment over the phone. After pickup confirmation, you'll need to place a separate order.
Islandwide Coverage
Every Singapore postal code—mainland, Sentosa, and commercial addresses.
Freshness Guarantee
Temperature-controlled transport for chilled and frozen pet foods.
Real-Time Tracking
SMS and email updates at every stage—no wondering where your order is.
Missed Delivery?
Free redelivery or safe drop authorization—your choice, no stress.
Frequently Asked Questions
Quick answers to common delivery and pickup questions.
Yes—absolutely. We deliver islandwide to all Singapore addresses including condos, HDB flats, offices, and commercial buildings. For condos with security restrictions, our courier will contact you upon arrival. For offices, we recommend providing reception or mailroom details in the delivery instructions.
For standard delivery, you'll receive a 2-hour window estimate the evening before. For Express and same-day deliveries, you can select your preferred 2-hour slot at checkout (6-8pm or 8-10pm). We're working on expanding time slot options for standard orders—stay tuned!
No worries—you have options. At checkout, you can authorize a safe drop (we'll photo-confirm delivery). If you miss the courier and haven't authorized safe drop, we'll attempt redelivery the next business day at no charge. After two attempts, we'll hold your order at our Tiong Bahru store for pickup or arrange a third delivery for a small fee.
Nope—no minimum at all. Pickup a single can of cat food or a month's supply of kibble, it's entirely up to you. We do recommend calling ahead for very large orders so we can have everything ready and help you load your car.
Yes! Our Express Delivery service offers same-day delivery for orders placed before 11am, arriving between 6-10pm. The fee is $12.90 regardless of order size. Available Tuesday through Saturday. Note: Same-day is not available on Sundays, Mondays, or public holidays due to courier schedules.
You can modify your delivery address within 2 hours of placing your order, or before 5pm the day before your scheduled delivery (whichever comes first). Simply reply to your order confirmation email or call us at +65 6123 4567. Changes after this window may incur a small rerouting fee depending on courier logistics.
Ready to Get Your Paws on Something?
Whether you're planning a visit to Tiong Bahru or prefer the convenience of doorstep delivery, we're here to make it happen.
Have a specific delivery question? Contact us